Return & Refund Policy

Return & Refund Policy

At SeamlessHairLab.com, our mission is to provide our customers with premium quality human hair extensions at a reasonable price, backed by world-class customer service. We completely understand that choosing the perfect hair color and style online can be challenging. Therefore, we gladly accept returns and exchanges within 30 days of delivery under specific conditions. Below is our detailed Return & Exchange policy.

30-Day Return & Exchange Overview

How to Initiate a Return or Exchange

1. Contact Us Within 48 Hours: Please contact our customer support team via email at support@seamlesshairlab.com within 48 hours of receiving your package. Attaching clear pictures or videos of the product will significantly speed up your authorization process.

2. Review & Authorization: Our customer service team will process your request within 1–3 business days (processing times may be slightly extended during major holidays). Once approved, we will provide you with the designated Return & Exchange warehouse address.

3. Restocking & Processing Fee: If the return is due to the buyer's preference (e.g., changing mind, ordering the wrong size, color, or product, or no longer needing it), a 20% restocking fee will be deducted from your total refund amount to cover processing and shipping losses (with a minimum deduction of USD $20).

4. Return Logistics: Please ship the package back to the specific address provided by our team and email us the return tracking number. We strictly refuse unauthorized returns. We are not responsible for packages that are lost, stolen, or sent to an unauthorized address.

5. Refund Processing: Our financial department will process your refund or dispatch your exchange order within 7 business days after our warehouse receives, inspects, and verifies the returned package. Alternatively, you may choose to keep the product and negotiate a partial refund directly with our support team.

Returnable & Eligible Items

Human hair extensions are classified as a hygienic/sanitary product. We take public safety and hygiene matters seriously, and for the protection of all our clients, we enforce strict eligibility rules:

• Eligible for Return: We happily accommodate returns and exchanges on hair extensions that have NOT been washed, tampered with, altered, worn, or cut. The hair must be in its original, pristine condition.

• Ineligible for Return:

  • Any item showing signs of usage, wear, styling, or alteration.
  • Custom-made products (including custom cap sizes, custom colors, or bespoke styles).
  • Clearance, flash sale, or final-sale products.
  • Care and styling products, accessories, liquids, and special order items.

• Packaging & Promotional Gifts: The product must be returned in its original packaging with all tags attached. Any promotional free gifts included with the original order must be shipped back together with the package; otherwise, the retail value of the gift will be deducted from the refund.

• Refused Deliveries: If a package is delivered successfully but refused by the buyer at the doorstep without prior communication with our customer service, a 100% refund is not guaranteed.

• Defective or Damaged Items: If you receive a defective or damaged unit, we will issue a partial or full refund. Our customer service team will discuss the detailed resolution with you directly.

Order Cancellation Policy

• Before Shipment: You can cancel your order for a 100% full refund at any time before the product is dispatched from our facility. To ensure your order is handled correctly, we highly recommend reading the product descriptions carefully before purchasing. If you have any doubts, email us at support@seamlesshairlab.com.

• Within 24 Hours: Cancellations made within 24 hours of order placement incur zero fees and will be processed immediately.

• After Shipment: Once an order has been handed over to the courier and shipped, it cannot be canceled. You will need to wait for delivery and follow our standard return process.

• Refund Timelines: Approved cancellations will be refunded to your original payment method. The funds typically reflect in your account within 2–14 business days, depending on your bank's processing times.

Delivery Disclaimers & Unsuccessful Deliveries

• Customs Seizures: It is the buyer's legal duty to handle import customs clearance in their destination country. If your package is held by local customs, please contact them promptly to arrange release. We are happy to provide any required documentation (such as commercial invoices) via email to assist you.

• Stagnant Shipment Status: If your tracking status stops updating for an extended period, we advise contacting your local courier branch (DHL/FedEx/UPS) to open an investigation. Concurrently, we will open an inquiry with our shipping agent. We will monitor the package with you until it arrives safely.

• Incorrect Address Claims: We are not responsible for package losses, misdeliveries, or return-to-sender actions caused by incorrect or incomplete shipping addresses provided by the buyer at checkout.

• Seller Errors: If a package is misrouted due to an internal error on our part, we will resend the correct order immediately at our expense or issue a full 100% refund.

• Carrier Losses: If a package is completely lost in transit by the courier company, please contact both the carrier and our support team immediately so we can file an official claim and arrange a replacement for you.

Return Address Notice

Please do NOT mail your package to the address printed on the shipping label or our corporate office.

To initiate a valid return and secure your refund, you must first contact our customer service team at support@seamlesshairlab.com to obtain the correct, current destination warehouse address. Unauthorized returns sent without prior notification will not be processed, and no refund will be issued.